Refund and Returns Policy

Effective Date: January 6, 2025

At Quipynaapo, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund and return policy to ensure you have a smooth shopping experience.

1. Return Eligibility

You can return any unworn, unused, and undamaged items within 30 days of the delivery date. The shoes must be in their original packaging, with all tags attached. Please note that items marked as “final sale” are not eligible for return.

2. How to Return an Item

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at info@quipynaapo.com or call (360) 336-3906 to request a return authorization.
• Step 2: Provide your order number and the item(s) you’d like to return.
• Step 3: Once your return is authorized, we will provide you with return instructions and a return shipping label (if applicable).

3. Refund Process

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.

4. Shipping Fees

• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as receiving a defective item or the wrong product).
• Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or a full refund, depending on your preference.

6. Exchange Policy

At this time, we do not offer direct exchanges. If you’d like to exchange an item, please return the original item and place a new order for the desired product.

7. Non-Returnable Items

The following items are not eligible for return:

• Items marked as “final sale”
• Worn or used items
• Customized or personalized products

8. Contact Us

If you have any questions or concerns about our refund and return policy, feel free to reach out to our customer service team at info@quipynaapo.com or call (360) 336-3906. We’re here to assist you and ensure a seamless shopping experience.

Thank you for choosing Quipynaapo!